{"id":650,"date":"2020-05-13T15:45:35","date_gmt":"2020-05-13T19:45:35","guid":{"rendered":"https:\/\/2020.kent.wordcamp.org\/?post_type=wcb_session&#038;p=650"},"modified":"2020-05-13T15:52:45","modified_gmt":"2020-05-13T19:52:45","slug":"common-misconceptions-about-customer-support","status":"publish","type":"wcb_session","link":"https:\/\/kent.wordcamp.org\/2020\/session\/common-misconceptions-about-customer-support\/","title":{"rendered":"Common Misconceptions about Customer Support"},"content":{"rendered":"\n<p>We have all either experienced or provided customer support. It&#8217;s one of the most sneakily difficult, yet widely overlooked jobs. As the internet unites us and changes our expectations, our preconceived notions about customer support need to change and evolve. In this talk, you&#8217;ll learn how you may be doing support wrong, and how you can make it a powerhouse of revenue for your business. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have all either experienced or provided customer support. It&#8217;s one of the most sneakily difficult, yet widely overlooked jobs. As the internet unites us and changes our expectations, our preconceived notions about customer support need to change and evolve. &hellip; <a href=\"https:\/\/kent.wordcamp.org\/2020\/session\/common-misconceptions-about-customer-support\/\">Continue reading <span class=\"screen-reader-text\">Common Misconceptions about Customer Support<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":16941530,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1590936300,"_wcpt_session_duration":0,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[649],"footnotes":""},"session_track":[24],"session_category":[],"class_list":["post-650","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-freelance-business-developer-track"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"May 31, 2020","time":"10:45 am"},"session_speakers":[{"id":"649","slug":"allie-nimmons","name":"Allie Nimmons","link":"https:\/\/kent.wordcamp.org\/2020\/speaker\/allie-nimmons\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/650\/revisions"}],"predecessor-version":[{"id":1094,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/sessions\/650\/revisions\/1094"}],"speakers":[{"embeddable":true,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/speakers\/649"}],"author":[{"embeddable":true,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wporg\/v1\/users\/alliennimmons"}],"wp:attachment":[{"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/media?parent=650"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/session_track?post=650"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/kent.wordcamp.org\/2020\/wp-json\/wp\/v2\/session_category?post=650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}